Store Policies

Privacy

We are a pro-privacy business managed by pro-privacy individuals. We are tired of having our personal data harvested at every opportunity on the Internet. We operate our business with the philosophy that tracking, advertising, and unauthorized personal data collection on Internet is out of control, so we do our part to minimize it. That means:

  • We don’t sell or give away your information in any way except as necessary to fulfill your order (examples: processing your payment or generating a shipping label)
  • We don’t use third party trackers or analytics services on our website
  • We don’t host ads or load up your browser with a bunch of third-party tracking cookies
  • We don’t store your credit card information (it is actually encrypted and sent directly to our payment processor; it is impossible for us to see it at all), and
  • We minimize our use of abusive social media platforms by refusing to use Facebook for both business/marketing and personal purposes

Shipping

All orders $65 and up ship free! Everything else ships for a flat-rate of only $5 within the continental United States. Free shipping does not apply to orders sent to Alaska or Hawaii – these orders ship for a flat rate of $12. WE DO NOT SHIP INTERNATIONALLY. We ship only to the 50 U.S. states and Washington, D.C. Most orders will be shipped via United States Postal Service, but we reserve the right to select the best carrier on a per-order basis.

Returns

Defective products may be returned within 30 days of purchase for a full refund or exchange. We will pay for return shipping of defective products.

Non-defective items may be returned within 30 days of purchase for a refund or exchange, but return shipping costs will be deducted from your refund amount. Non-defective returns must be in the complete, original packaging and in unused condition. Yarn that has been “un-skeined” and/or is returned without the original tag in tact is subject to a 50% restocking fee. Any other products returned without the original packaging or returned in used condition will be subject to a 50% restocking fee.

Hand-painted Yarns and Fiber/Dye Lots

Please understand that nearly all of our yarn and fiber products are hand-painted by Leanna in small batches. Therefore, if you order the same product at two different times, you may receive two different dye lots. If you place a quantity order of the same product, we’ll do our best to supply the same dye lot. If it isn’t possible, we’ll let you know before we ship the order.

If a particular color is not in stock and we are dyeing it up for you, please understand that it may take us up to 4 weeks to complete this process – please be patient!

We’ll Make It Right!

If for any reason you unhappy with your purchase, please contact us first! We want to have the opportunity to make sure all our customers are happy.