We differentiate our business by providing the best customer service in the industry. We’re a small family operation, with decades of experience in fiber arts, spinning, and weaving. We’ll make sure you’re happy with your purchase, but we do have a few guidelines:
- All returns and exchanges must be made within 30 days of purchase date.
- In order to process a return, please call us at 540-937-4707 between 10:00 AM and 5:00 PM Eastern.
- For refunds to be issued, items must be returned in new, unopened, and unused condition. Products missing labels or the original packaging are not eligible for return or exchange.
- Return shipping charges are the purchaser’s responsibility. We will, of course, pay for return shipping in any situation where we are correcting our own error.
Furthermore, please keep in mind that many of our yarn and fiber products are custom made, hand-dyed products that are made-to-order. We can’t possibly stock all of the color combinations we sell, so there will be a lead time of 3-5 business days on most of our hand-dyed yarn and fiber products.
We ship via the United States Postal Service, FedEx, and UPS. Sorry, but we do not ship via any other carriers. We reserve the right to ship via the carrier of our choice; however, if you leave a note for us when you place the order, we’ll do our best to make accommodations. Allowing us to ship via the carrier of our choice helps us keep the shipping charges as low as possible. We do not make any profit on our shipping fees.